Save Your Money + Image Tip

There are products and services out there that are a good value for your money, and then there are those that seem to be a good value but aren’t. In my opinion, if you’re looking for software assistance after a virus problem – don’t purchase the AVG tech support.   While they do have a good virus program, the tech reps either don’t want to do the job ‘as advertised’  or they don’t know how to fix problems without drastic means.

Unfortunately I had another virus problem with one of my computers, and called AVG for help since I had purchased their contract ‘tech buddy’ service. However, the last  tech rep that was supposed to help me  – after 14 hours and a shift change –  was less than helpful.  Apparently he was overworked since he told me he was having to work on 10+ computers all at the same time.   Or maybe, he didn’t know what to do; or maybe because we were on the phone at 9pm he didn’t want to work. Who knows. His last suggestion had me wiping out my entire hard drive and reloading everything!!! I don’t think so.

Conclusion:  After a total of  about 14 hours on the phone with various techs – the last one for about 8 hours – I came to the conclusion that the situation wasn’t going to get any better and decided to take my computer to a local repair – someone that could get my computer working AND do it without me loosing all my files.

Think I’m the only one with this complaint? Not hardly. If you want to read more about the poor technical service offered by AVG – visit this link.

Note Added 7/2012:  I want to be fair about AVG service and I would guess that as in any business, there are good employees and there are bad.  On my second encounter with a rootkit,  I needed to have the AVG virus program re-installed in my computer.  Contacted AVG for help, and a very nice tech rep named Jessica helped me.  Learned from her that there are both good and bad rootkits out there.  Please visit this link for more info… look for the NOTE. 

Image Fixes

Now for a quick tip. Had a client send multiple images via an email attachment, which we were to download and  use on their website. However the images did not have file extensions, i.e., – jpg, gif, png – you get the idea. That being the case, we could not open them with our graphics program as downloaded.

There are three ways to fix this problem. Let me first say that if you are downloading more than one image,  Fix 1 won’t work, you’ll need to use Fixes 2 or 3 for multiple images that are downloaded all at the same time.  Once you’ve added the extensions to your image files, you’re ready to begin working with them in your graphics program.

Fix 1.   When you download the image, assign an extension to the name before you ‘save as’. You can then work with the image in your graphics program.

Note:  If given the opportunity,  I alwasys use ‘save as’  because this allows me to choose the drive and folder where I want the file placed.  Otherwise I may not know where it is saved.

Fix 2.   Once you’ve downloaded the images, open your graphics program and go to the location (appropriate disk and folder)  where the images are saved. Once there you can rename the files individually by adding the desired extension to the name.

To rename a file: right click on the file’s name and select ‘rename’ from the pop-up box. You can then add the file extension after the existing name and save. Don’t forget to separate the file name from the extension with a period. Repeat this process for each file without an extension.

The graphic below illustrates how to do this and what you may see.

Fix 3.   Images can also be renamed directly through the computer by going to the drive where the images are located. Once there, you can rename each file individually and assign the file extension at that time using the same process as in Fix 2 – only difference is that you’re accessing the files directly on the disk drive.

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