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Computer Virus, Rootkit, Etc - HELP !!

Know I had promised to post on vertical drop-down menus this week, however, a very unexpected computer problem last week has caused me to rethink my plan. Thought it better that you should be aware what the AVG technician repairing my computer told me so that you might avoid some of the same virus issues I had.

Problem: My computer detected and blocked a Trojan virus that the AVG program (paid version) had found, however, was unable to isolate. (After all was said and done, there were several virus problems, plus a couple of rootkit issues found in my computer. In all honesty, hadn’t heard of ‘rootkit’ before – but now know it can really cause problems. Read more about rootkits here)

Solution: I called the AVG people and was given a list of steps to follow to fix the problem. However, I couldn’t get past the first step – my computer went crazy…. blinking screens that I couldn’t stop.

NOTE added 7/2012:  An encounter with another rootkit  has prompted me to add this bit of information to this post.  Not all rootkits are bad.    I recently found out that some of them  are  necessary for the computer’s System to work?    So which are good and which are bad?  No way for the layman to tell.  If you find you have a rootkit, your best bet is to contact a professional that can tell the difference.     What happens if you accidently remove a good ‘rootkit’?   Your computer will not  work.

Called AVG back and went through the first on-line fix with a tech – the kind of interaction where they take control of your computer. Rather than give you all the details of the three separate fixes over the course of 24 hours, they not only used the AVG virus program but also several different spyware and malware programs (links below) . In addition, they gave me some solid tips on keeping my computer safe. They were. . .

  1.  Virus programs should be checked for updates daily and if an update(s) is found; it should be installed.
  2.  Updates to virus programs should be done before you run any scans
  3.  Only one (1) virus program per computer; having more than one virus program causes confusion and can leave your computer at risk.
  4.  If you have AVG, use the AVG toolbar for searching as it provides safe sites.
  5. Password protect your computer – even if you are the only one who uses it
  6.  Run free malware or spyware programs if you think you have a problem

The list below contains the programs the AVG techs used on my computer. If the program was not free, they downloaded the trial paid version and used that. The list of spyware, malware and other programs is for informational purposes only. We are not recommending you use any one of them but rather read to see what each one offers. If your computer is in need of repair or has a virus problem, we recommend contacting a trained professional.

One other thought, at one point during this whole ordeal, my computer black screened.  While talking with the AVG tech on the phone and following his directions, he was able to get my computer back. However, I had to use my original OS Reinstallation disk that came with my computer to get things working again. Fortunately, that disk was in a place where I could find it. Now for the list.

Spyware, malware, and other programs used to repair my computer :

 

ASWMBR –  Rootkit Scanner

ATF-Cleaner – Free Temporary File Cleaner

HitmanPro35 – Virus scan to use when other programs show no virus

LSPFix – Repair broken winsocks

mbam –  Anti malware program

TDSSKiller – Anti adware program

REVOSETUP – Program uninstaller program

RootRepeal – Rootkit detector

SuperANTISpywarePro – Anti-spyware program

TRJsetup682 -Trojan remover

LavaSoft – Antivirus software

I was told that new viruses come in daily and a good maintenance regime should be followed to keep your computer safe. I now check daily for AVG updates.

And if that isn’t enough, to top it all off, here are some scary stats for those who don’t backup their files:

  • All hard drives will crash during their lifetime
  • More than 1 in 10 laptops will be stolen in their lifetime
  • A laptop is stolen every 53 seconds
  • Every year 46% of computer users lose their music, photos, and documents
  • 50% of all hard drives will crash within 5 years
  • 89.1% of PC users don’t perform regular backups
  • A recent study from Gartner, Inc., found that 90 percent of companies that experience data loss go out of business within two years.
  • 70 percent of companies go out of business after a major data loss

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