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Dell Update

Wanted to report that I was able to find information on the Net on how to install my HP printer program (previously used on a 32-bit Dell computer) into my 64-bit Dell – and get around the Administrator block at the same time.

By performing a search on Google, I was able to find a web site with information that gave directions on how to install  programs that were not intended  for a  64-bit compatible but will still work with a 64-bit computer.

I was able to get the HP program to install by holding down the Crt + Shift keys simultaneously when starting the HP installation – and continued to hold them down while the program was initializing. Once the program fully initialized, I released the Crt + Shift keys and the program went forward with the installation per usual – not only circumventing the Administrator program that had me blocked but also when finished my printer was working just like before!!

For any of you that may have a similar problem – you’ll need to do a search based on your computer and the program issues you are having.

Also, want to give credit where credit is due. While I had problems with the Tech people in resolving the Administrator problem on the new computer – I requested a service call for another issue on my older Dell computer (covered by a maintenance warranty) and Dell came through. Next day service – as promised – and the service rep was very professional and courteous.

 

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What’s Happened to Customer Support?

Well, I had intended to write about passwords this week – and in a way I am – but not like I had originally intended. After an hour plus ordeal on the phone with Dell – I hereby resolve NEVER to buy another Dell computer and will tell you why.

Let me start by saying that I have four Dell computers – three PC’s and one laptop. My most recent purchase a Studio XPS was an ordeal in itself – that lasted over a month – about which I wasn’t happy at all, but putting that aside, let me continue with my most recent encounter with Dell. On trying to load my printer software into my new computer, I ran into a wall and received a screen message that said that the ‘Administrator’ would have to do this. Before I continue – let me say I didn’t have any trouble installing any of the other software programs.

That being said – you should know that I didn’t set any Administrator password in my computer – so where did this come from? After multiple attempts to install the HP program – I called Dell Customer ‘Support’.   After being transferred three times I finally got to the ‘software person’ who informed me ‘my problem’ was a ‘software issue’ and that since I hadn’t purchased a ‘Software Warranty’ they could help but it would cost $$$$. Did you know Dell had two different types of warranties? I didn’t – news to me. Yes, I purchased a warranty… for 3 years in fact – but apparently it only covers ‘hardware’. I then asked to speak to a supervisor. After speaking with a ‘supervisor’ and again explaining my situation about the Administrator ‘wall’ – I was left with the same answer – “no pay – no fix”. What a disappointment in Dell and their customer support.  And must confess, I was a little more than angry after having spent quite a sum purchasing the computer  and what I thought was a warranty for everything.

I’m not sure what I’m going to do about this issue – yet. After all, I need a printer for this computer. You can be sure of one thing – you won’t find me buying Dell again.  My last purchase was not only an ordeal during purchasing but also trying to get support after the purchase.

I guess what I’m trying to say here is that it’s sad how companies let their customer support decline. I felt all the people I talked to didn’t care one way or the other whether or not my new computer was working satisfactorily and if I was a happy customer that would return. I would have been happy if they would have just offered me a link I could go visit to get information on how to solve my dilemma – after all, computers don’t come with Operating Manuals.

Now – for those of you out there who are planning on buying a computer in the near future*- I say ask questions!

  • If I buy a ‘warranty’ – exactly what does it cover?
  • What does the hardware warranty include? Labor?  Parts?
  • Is the software included in the warranty or do I need a separate warranty for that?
  • Do you offer service in home – or do I have to take or ship it somewhere? If so, where? And who pays for the shipping?
  • Can my warranty be cancelled?  If the answer is yes, what constitutes this?
  • Can my warranty be transferred if I sell my computer?  Is there a set procedure.
  • If I have a problem with my new computer (hardware and/or software), will you fix it for free? and for how long?

The best defense is being an informed consumer – this is true for any purchase – so bottom line is that I hope that the problem I’ve encountered with the purchase of my last Dell computer will serve as a lesson for some of you and help you out there avoid the same problem.

 

 

 

 

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2012 Check List

Here’s hoping everyone had a great break and are now ready to get back to work. We have lots of plans for this year but before we begin - after a great two week break I might add – we always take a little time to get ourselves organized. This includes . . .

  • getting all necessary papers together for filing taxes
  • finishing any general filing that might need to be done for 2011
  • turning in state sales taxes
  • renewing any domains that may be expiring (don’t forget fees go up middle of the month)
  • making sure websites are backed-up
  • getting file folders, etc.  ready for 2012 and boxing up old out-dated files . . .

and in general just making sure everything is in order. This also includes making sure we have current virus protection for our computers and uploading all current virus updates available.  Our favorite virus protection is through AVG – you can download on line and buy multiple licenses if you have more than one computer.

Just read an article about a virus to be aware of – seemingly transmitted through a picture of a ‘dead’ Fidel Castro. Yes, this has been around before, but according to the article on The Blaze, this picture of FC is being used to send a trojan virus. If you don’t have your computer files backed-up either using an external drive or jump drive, you may want to think about doing so. Over the years we’ve lost our files about three times – so I’m a firm believer in redundant backups. And as far as backing up your website goes, for those with Hostgator – you can backup your website files using the cPanel and the Backup Wizard. It makes the process incredibly easy and takes about a minute.

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Verisign Price Increase

We’ll be taking off the rest of the year for vacation so this is going to probably be the shortest post we’ve ever done.

For those who currently have either .COM or .NET domain names, we wanted to let you know that on January 15, 2012 Verisign® will be increasing the prices for those two domain extensions. Therefore, if you currently have one or the other registered, you may want to go ahead and renew for multiple years to beat the increase. I do not know how much the increase will be – but if I can save a few dollars – you can bet I’m going to take advantage of it.

With that we want to wish everyone a . . . .

 Merry Christmas and  Happy New Year

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7 End-of-Year Helpful Tips

 

When I see the year coming to an end, there are two business-related thoughts that enter my mind: taxes and starting a new business. Can’t do anything about taxes other than pay them – but starting a new business is another story. For those that have existing Internet businesses or are looking to start a business online you may find my experience over the years helpful.

Existing Business

1.   If you have an existing business that has a lot of traffic – or maybe you see the traffic steadily increasing, think about expanding your current business into new related areas. For example, in my case, we had an existing antique site – that over the years we’ve expanded to cover antique shows, trade days, flea markets, ‘how to’ articles on different antique related topics and now . . . we’ve created an online store.

2.  Aside from expanding into niche related areas, look for ways to monetize your site if you’re not already doing so. The obvious being AdSense or some other PPC (pay-per-click) source, offer direct advertising on your site for a fee. This advertising might be banners, or maybe something similar to classified ads. You might even want to offer ‘rental’ space on your site for people who have something to sell. They send you the info and pictures, and you upload.  This allows you to maintain control.

3.  If you have enough useful information or can offer a useful service – useful being the operative word – and your market is broad, you might think of having a membership site where your members can get updated material on a set schedule or you offer a pre-determined, scheduled service, i.e, search engine optimization for example.

4.  The main thing is to branch out and then link all your sites together.

New Business

Starting a new Internet business is an exciting experience – but for those who want to sell a product, it can be quite a challenge. Over the years we’ve found that one of the most difficult parts of selling on line is keeping track of the inventory. So we’ve developed the following methodology which we wanted to share with you.

5.  We’ve found that assigning a category, inventory number and box number to each item works the best. Once you have the item listed on line, it goes into a box with each item labeled individually bearing the same category, inventory number and box number. We always list the box number, because if we have to return it to inventory for any reason, we know exactly where it goes.

Using this method would result in the following example.   Say the next item you’re selling is the 109th book in inventory in your book (BK) category and it’s in box 5.  The name for this item might look like BK-109-5.

6.  We would also use this same name for the image file as it helps eliminate getting items confused.   And, if you have more than one picture associated with the item, give each additional picture the same name but add on a letter to make it unique,  i.e,., BK-109-5 being the primary picture with the following images being . . . K-109a-5; BK-109b-5, etc. This keeps all the pictures for each item grouped together but allows you to tell the difference.

7.  For boxes containing inventory, put a large label on each end with the domain name, website,  or category   along with the box number. If you have more than one site or category selling products, you’ll find this box labeling method very helpful.

We’re all hoping that our economy stays healthy, but even it it’s not as strong as we’d like, getting an online business started now will mean that when things do turn around – you’ll be ready with your online businesses up and running.

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